Cancellation Policy

1. Notice of cancellation for the delivery of packaged goods

1.1 Right of cancellation
You have the right to cancel this contract within 14 days without stating any reason.

The cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the items or, in the case of partial deliveries, the final item.

In order to exercise your right of cancellation, you must inform us by means of unequivocal declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract.

In order to comply with the cancellation period, it is sufficient for you to send the statement of your wish to exercise your cancellation rights before the end of the cancellation period.

1.2 Consequences of cancellation
If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), immediately and at the latest within fourteen days from the day on which we receive notification for your cancellation of this contract. For this refund, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have sent the goods, whichever is earlier.

You must send or hand back the goods without delay, and in any case at the latest within fourteen days from the day you informed us of the cancellation of this contract to JBMC Europe. The deadline is met if you dispatch the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods.

If you are unable to restore or return to us anything provided for service or usage (e.g. benefits of use) or can only do so in part or in a deteriorated condition, you must provide appropriate compensation. For the deterioration of the material and for usages made you must only provide compensation in as far as the usages or the deterioration are the consequence of employing the material in a way that goes beyond its tested features and functioning. By ‘Tested features and functioning’ we mean the testing and trying out of the particular item, as is possible or normal for example in the shop context.

2. Cancellation instructions for the delivery of forwarding agency good

2.1 Right of Cancellation
You have the right to cancel this contract within 14 days without stating any reason.

The cancellation period is 14 days starting from the day when you or a third party, who is not the carrier, has taken possession of the goods.
In order to exercise your right of cancellation, you must inform us by means of unequivocal declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached sample cancellation form for this purpose, but this is not mandatory.

In order to comply with the cancellation period, it is sufficient for you to send the statement of your wish to exercise the right of cancellation before the end of the cancellation period.

2.2 Consequences of Cancellation
If you cancel this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of any means of delivery other than our standard most inexpensive delivery option), immediately and at the latest within fourteen days from the day on which we receive notification for your cancellation of this contract. For this refund, we will use the same method of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We will collect the goods. You bear the direct costs of returning the goods.

If you are unable to restore or return to us anything provided for service or usage (e.g. benefits of use) or can only do so in part or in a deteriorated condition, you must provide appropriate compensation. For the deterioration of the material and for usages made you must only provide compensation in as far as the usages or the deterioration are the consequence of employing the material in a way that goes beyond its tested features and functioning. By ‘Tested features and functioning’ we mean the testing and trying out of the particular item, as is possible or normal for example in the shop context.

3. Exceptions to the right of cancellation

The cancellation right does not exist in the case of the following contracts unless the parties have agreed otherwise:

-The right of cancellation does not apply to distance contracts for the delivery of goods that are not pre-manufactured and the specification for the production of which is determined by the individual choice of the consumer or which are clearly customized for the individual needs of the consumer.

Contracts for the delivery of sealed goods which for reasons of health protection or hygiene are not suitable for returning if the sealing has been removed after delivery.

Contracts for the delivery of goods if these by reason of their nature have been inseparably intermixed with other goods after delivery.

Contracts for the delivery of audio or video recordings or computer software in sealed packaging if the sealing has been removed since delivery.